Terms of service
General Terms and Conditions of shop.cityslang.com
§ 1 Scope of Application
1.1 These General Terms and Conditions ("Terms") govern the entirety of contractual relationships between shop.cityslang.com (hereinafter "City Slang") and its customers ("Purchaser").
1.2 Any deviation from these Terms shall require express written approval from City Slang. These Terms shall apply to all transactions conducted via shop.cityslang.com, operated by City Slang GmbH & Co. KG, which is duly registered with the Amtsgericht Charlottenburg commercial register.
§ 2 Formation of Contract
2.1 The Purchaser submits an offer to conclude a sales contract with City Slang by placing an order via email or the webshop interface.
2.2 A legally binding contract shall be deemed concluded upon the dispatch of the ordered goods by City Slang. Any items not included in the shipment are not part of the contractual agreement. The contractual relationship is established solely between the Purchaser and City Slang.
§ 3 Right of Withdrawal
3.1 The Purchaser may withdraw from the contract within 14 days following receipt of the goods without providing justification. Withdrawal must be effected in writing (e.g., via email) or by returning the goods. The withdrawal period begins on the date the Purchaser receives the goods.
3.2 The declaration of withdrawal must be submitted to:
City Slang GmbH & Co. KG
Urbanstraße 70A
10967 Berlin, Germany
Tel.: +49 (0) 30 700 116 700
Email: shop@cityslang.com
Website: https://www.cityslang.com
3.3 If the delivered goods conform to the order and the value of the returned goods does not exceed €40, the Purchaser bears the return shipping costs. Otherwise, City Slang shall cover the costs.
3.4 The right of withdrawal does not apply to:
- Sealed audio or video recordings (e.g., vinyl records, CDs) that have been unsealed by the Purchaser.
- Customized or personalized items.
§ 4 Delivery and Shipping Costs
4.1 Goods shall be shipped to the delivery address provided by the Purchaser. If delivery is unsuccessful due to the absence of the Purchaser, any additional costs incurred shall be borne by the Purchaser.
4.2 Shipping costs vary based on destination and weight.
4.3 City Slang reserves the right to make partial deliveries where reasonable. Additional shipping costs for such deliveries shall be borne by City Slang unless otherwise agreed.
§ 5 Payment Terms
5.1 Payment is accepted via PayPal. Additional payment methods may be introduced at City Slang’s discretion.
5.2 If payment fails, the Purchaser shall bear any penalty fees incurred, including any charges from the payment provider.
5.3 The invoiced amount is due upon receipt of the invoice, which will be enclosed with the shipment.
§ 6 Offsetting and Retention Rights
6.1 The Purchaser may only offset claims against City Slang if such claims have been legally established or are undisputed.
6.2 The Purchaser may only exercise a right of retention if the counterclaim arises from the same contractual relationship.
§ 7 Retention of Title
7.1 Ownership of the delivered goods shall remain with City Slang until full payment is received.
§ 8 Liability for Defects
8.1 Legal provisions shall apply to any defects in the delivered goods. Assignment of warranty claims to third parties is prohibited.
8.2 City Slang is not liable for damages unless caused by intent, gross negligence, or breach of fundamental contractual obligations. This applies to damages caused by City Slang, its employees, agents, and legal representatives.
8.3 City Slang assumes no liability for third-party intellectual property rights infringements in audio, video, or printed materials supplied. However, City Slang undertakes reasonable due diligence to verify the legitimacy of the intellectual property rights associated with the products it offers.
8.4 Warranty claims shall expire two years from the date of delivery. The warranty period may be extended for certain products as specified in individual product terms.
§ 9 Data Protection and Newsletter Consent
9.1 City Slang processes personal data exclusively for contract fulfillment, payment processing, and order administration, in accordance with the General Data Protection Regulation (GDPR).
9.2 The Purchaser consents to receive newsletters and promotional materials via email. This consent may be revoked at any time by clicking "unsubscribe" in the email or by contacting shop@cityslang.com.
9.3 The Purchaser has the following rights under GDPR:
- Access to personal data.
- Rectification or deletion of personal data.
- Restriction or objection to processing of personal data.
- Request data portability.
Requests related to data protection may be directed to info@cityslang.com.
9.4 City Slang uses security measures to protect personal data from unauthorized access or disclosure but does not guarantee the security of data transmitted over the internet.
§ 10 Governing Law and Jurisdiction
10.1 These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2 The exclusive place of jurisdiction for disputes arising from these Terms shall be Berlin, Germany, unless a different jurisdiction is agreed upon between the parties.
§ 11 Pricing and VAT
11.1 All webshop prices are inclusive of German VAT (19%), unless otherwise specified. For international Purchasers, applicable taxes and customs duties may be added depending on the destination.
11.2 City Slang reserves the right to adjust prices and VAT rates in accordance with applicable laws, and such changes will be communicated to the Purchaser before the conclusion of the contract.
§ 12 Severability Clause
12.1 If any provision of these Terms is deemed invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally valid provision that best aligns with the intended purpose.
12.2 This provision does not apply where its implementation would constitute an unreasonable hardship for either party.
§ 13 Changes to Terms
13.1 City Slang reserves the right to modify or update these Terms at any time. The updated version of the Terms will be made available on the website. It is the Purchaser’s responsibility to regularly check for any changes. The modified Terms will apply to orders placed after the updated Terms have been published.
13.2 The Purchaser may refuse to accept the updated Terms by not completing or canceling the order. In such cases, the Purchaser’s previous Terms will continue to apply.